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Pension matters relating to State Governments are dealt with by the respective State Governments. Pension matters for Government of India are separately dealt with for Defence, Railways, Posts, Telecommunications and Civil employees.

We in the Central Pension Accounting Office alongwith Ministries/Departments of Government of India including Department of Pensions and Pensioners Welfare, Public Sector Banks and HDFC play a role in pension matters only as regards Civil employees. For pension matters relating to employees of or rules and procedures governing these matters of Defence, Railways, Posts and Telecommunications reference has to be made to the relevant Ministries/Departments and organisations thereunder.

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Broadly stated on the Civil side pension cases flow from sanctions to disbursements as given below.

Activity

Authority Concerned

1.

Processing and sanction of retirement benefits of employees

Department from where retired
2.

Preparation and issue of pension payment order(PPO)/amendment authority for revision of pension and forwarding the same to CPAO for those employees opting to draw pension from banks

Pay & Accounts office (PAO)

3.

Issue of Special Seal Authority to the concerned link branch of PSB

Central Pension Accounting Office (CPAO)

4.

Maintenance of Prescribed records and Onward transmission to Paying Branch from which pensioner opted to draw pension.

Link Branch of PSB(Public Sector Bank) at District headquarters/HDFC

5.

Disbursement of Pensions

Paying Branch(pension disbursing authority) opted by the Pensioner.
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As would be seen above different authorities deal with different aspects of retirement benefits. The table below indicates the authorities which deal with specific issues relating pension matters. It is given so that the relevant authorities are addressed for issues which fall within their purview. This would prempt avoidable inconvenience, delay, and unnecessary paperwork.

Subject

Concerned Authority

1

 Processing, calculation and sanction of retirement benefits or revision thereof

Payment of
Retirement/Death Gratuity
GPF/CPF
Leave Encashment
CGEGIES
Disputes regarding fixation of retirement benefits
Payment of commuted value where payment is not opted from the bank

Sanction of family pension to other eligible members where both pensioner and spouse expired

Sanction of monthly medical allowance of Rs.100/- for those who retired on or after 1.12.1997

Sanction of time barred claims over 3 years

Sanction of life time arrears of pension where no nomination available with bank

Head of Office where employee last served

2

Any policy matter with regard to retirement benefits excluding matters pertaining to accounting procedure

Sanction of dearness relief

Department of Pensions & Pensioners Welfare

3

Disbursement of pension and dearness relief after receipt of special seal authority/Government orders

Calculation of arrears of pension/family pension

Disbursement of fixed monthly medical allowance of Rs.100/- for those who retired prior to 1.12.1997

Sanction of claims (a) arrears upto Rs.10000/- for pension of Rs.2000/- and below, (b) arrears upto Rs.20000/- for pension of Rs.2001/- to Rs.3000/-, and (c) arrears upto Rs.30000/- for pension exceeding Rs.3000/-

Restoration of commuted portion of pension after 15 years

Application for the grant of family pension on the death of pensioner alongwith death certificate

Transfer of pension payment from one branch/bank to another

Concerned Bank

4

Issue of special seal authority to bank on receipt of PPO/revision authority from Pay & Accounts Office for those opting to draw pension from banks

Sanction of payment of time barred claims for period more than 1 year but less than 3 years where arrears are more than (a) Rs. 10000/-, incase of pensioners drawing monthly pension of Rs.2000/- and below (b) Rs. 20000/- incase of pensioners drawing monthly pension between Rs.2001/- to Rs.3000/-, and (c) Rs.30000/- incase of pension above Rs.3000/-

Accounting procedure

Any grievance pertaining to banks

Central Pension Accounting Office
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CPAO is not responsible for Correctness of Pension Entitlements or Postal delays.