Pensioners may e-mail their specific problem related to processing of their pension papers at CPAO to the mail id
. Quoting their PPO Number.
If required, they can meet Dy. Controller of Accounts/Controller of Accounts/Chief Controller (Pensions) in CPAO between 4-5 P.M. on Mondays,Wednesdays and Fridays in connection with any specific grievances.
Pensioners are requested to invariably mention the full PPO No. (12 digit) in any correspondence. In case a Pre-1990 pensioner is not having a 12 digit PPO No. he/she may mention old PPO No., Ministry and the date of retirement.
Former MPs and Freedom Fighters may please indicate full string in old PPO No.
For convenience of pensioner a toll free no.
has been installed in CPAO which is dedicated for getting the grievances of pensioners . All the pensioners can call this no. for registration and subsequent follow-up of their grievances.
List of Grievance Officer/Nodal Officer in Ministry/Department of GOI.
List of Grievance Officer/Nodal Officer in Banks.
Enter Keyword (Pensioner name,PPO Number,Address,Bank name,Account No.)